Uniguide
About us
Uniguide – Your partner for communication and service
Customer service :
Uniguide offers a full-service customer support solution where our experienced staff handle everything from simple questions to complex cases — for example orders, invoice queries, complaints, or new customer inquiries.
You decide whether we should manage your entire customer service or just part of it, and during which hours the service should be active. Our staff are flexible and dedicated, with extensive experience across a wide range of cases and well-versed in handling peak volumes. We're fluent across all channels — phone, email, and chat — and we're open around the clock, every day of the year.
Service and fault reporting:
We're available to your tenants around the clock, every day of the year.
Every contact follows dialogue strategies and instructions we've developed together with you.
We make sure property caretakers, service technicians, and subcontractors have the best possible conditions to resolve each case.
When needed, we monitor incoming reports via email, web, or application directly in your system.
Everything is handled systematically, giving you the follow-up you need.